Frequently Asked Questions

Creating a sportp account is quick and straightforward. Visit the sportp Login page and click the registration option. You will need to provide a valid email address, create a secure password, and enter your date of birth. Once your basic details are submitted, sportp will send a verification email to confirm your address. After email verification, you can complete your KYC (Know Your Customer) identity check by uploading a valid Philippine government-issued ID — such as a passport, driver's license, SSS/UMID card, or PhilSys ID. Full account access, including deposits and betting, is available once KYC is approved.

• You must be 21 years of age or older to register.
• Only one account per person is permitted.
• Registration is free — sportp charges no sign-up fees.

21+ Under Philippine gaming regulations enforced by PAGCOR, the minimum age to participate in casino-style gambling and sports betting is 21 years old. sportp strictly enforces this requirement through mandatory identity verification. Any account found to belong to a person under 21 will be immediately suspended and reported to PAGCOR as required by law.

sportp accepts the following Philippine government-issued IDs for identity verification:

• Philippine Passport
• Driver's License (LTO)
• SSS / UMID Card
• PhilSys National ID
• PRC Professional ID
• Voter's ID

Please ensure your ID photo is clear, unobstructed, and not expired. KYC verification is typically completed within 24 hours on business days. You may be asked to provide a selfie holding your ID for additional verification in some cases.

Go to the sportp Login page and click "Forgot Password." Enter the email address linked to your account and sportp will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you still cannot access your account, contact our support team at [email protected] and we will assist you within one hour.

For security reasons, changes to core account details such as your registered email address, full name, or date of birth require identity re-verification. Contact our support team at [email protected] with your request and a copy of your valid ID. Our team will process the change within 48 hours after verification is confirmed.

sportp supports the most popular payment methods used by Filipino players:

• GCash — instant deposit via your GCash wallet
• PayMaya — instant deposit via your Maya wallet
• BPI Online Banking — bank transfer via BPI
• BDO Online Banking — bank transfer via BDO
• Metrobank Online — bank transfer via Metrobank

All deposits are processed in Philippine Peso (₱). Minimum deposit amounts and any applicable processing fees are displayed at the time of transaction.

GCash and PayMaya deposits are credited to your sportp account instantly in most cases. Bank transfers via BPI, BDO, and Metrobank may take between 15 minutes and 2 hours depending on your bank's processing schedule. If your deposit has not appeared after 3 hours, please contact support at [email protected] with your transaction reference number.

The minimum deposit on sportp is ₱100 for GCash and PayMaya. For bank transfers (BPI, BDO, Metrobank), the minimum is ₱500 due to bank processing requirements. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for security purposes.

Yes — and we strongly encourage it. sportp's responsible gaming tools allow you to set daily, weekly, or monthly deposit limits from your Account Settings. Once your limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately; raising a limit requires a mandatory 24-hour waiting period. Visit our Responsible Gaming page to learn more.

Log in to your sportp account and go to Wallet → Withdraw. Select your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit, in line with anti-money laundering requirements. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process payouts.

sportp aims to process all withdrawal requests within 1–3 business hours for GCash and PayMaya. Bank transfers to BPI, BDO, and Metrobank typically arrive within 1 business day. Withdrawals requested on weekends or Philippine public holidays may take slightly longer. Large withdrawals above ₱50,000 may require additional security review before processing.

The minimum withdrawal amount on sportp is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. There is no fee charged by sportp for standard withdrawals, though your bank or e-wallet provider may apply their own transaction fees.

sportp offers over 1,200 games across multiple categories:

• Slot games — classic reels, video slots, and progressive jackpots from top providers
• Bingo — traditional and speed bingo rooms with live hosts
• Slide — sportp's unique sliding-mechanic game
• Big Hammer — high-energy arcade-style betting game
• sportp Casino — live baccarat, roulette, blackjack, and more with real dealers
• Sports betting — PBA, NBA, UFC, boxing, and international leagues

New games are added regularly. Check the sportp homepage for the latest additions.

Yes. All sportp games use certified Random Number Generator (RNG) technology that is independently audited to ensure fair and unpredictable outcomes. Live casino games are streamed in real time with professional dealers and multiple camera angles, providing full transparency. sportp's game providers are internationally licensed and regularly tested by third-party certification bodies.

Absolutely. sportp is fully optimized for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The sportp mobile experience is designed for smooth gameplay even on standard Philippine mobile data connections. For the best experience, we recommend using a stable WiFi or LTE connection.

sportp regularly offers welcome bonuses for new Filipino players, including deposit match bonuses and free spins on selected slot games. The specific terms — including the bonus percentage, minimum deposit, and wagering requirements — are displayed on the promotions page at the time of your registration. Bonuses are subject to change, so always check the current offer when you sign up.

Wagering requirements (also called rollover requirements) specify how many times you must bet your bonus amount before the bonus funds can be converted to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before you can withdraw the bonus winnings. The specific wagering requirement for each bonus is clearly stated in the promotion's terms and conditions. Always read the full terms before claiming any bonus on sportp.

Bonuses may be forfeited for several reasons: the bonus validity period expired before wagering requirements were met; a withdrawal was requested before the wagering requirements were completed; or the account was found to be in violation of sportp's bonus terms (such as using multiple accounts to claim the same bonus). If you believe your bonus was removed in error, contact support at [email protected] with your account details.

Self-exclusion is available to all sportp players at any time. You can activate it via Account Settings → Responsible Gaming → Self-Exclusion, or by emailing [email protected] with the subject line "Self-Exclusion Request." Self-exclusion takes effect immediately and can be set for a minimum of 6 months or permanently. Once active, it cannot be reversed during the chosen period. Visit our Responsible Gaming page for full details.

sportp provides a full suite of responsible gaming tools accessible from your Account Settings:

• Deposit Limits — daily, weekly, or monthly caps on deposits
• Loss Limits — maximum loss thresholds per period
• Session Time Limits — automatic logout after a set play duration
• Cooling-Off Periods — temporary account suspension (24 hours to 30 days)
• Reality Checks — periodic on-screen reminders of time and spend
• Marketing Opt-Out — remove yourself from all promotional communications
• Self-Exclusion — full account suspension for 6 months or permanently

Learn more on our Responsible Gaming page.

If you or someone you know is struggling with gambling, help is available. sportp's support team is available 24/7 at [email protected]. For professional counseling, hospitals in Metro Manila, Cebu, Davao, and Quezon City offer behavioral health services that include gambling addiction support. The Philippine Mental Health Association and community health centers across the country also provide accessible resources. PAGCOR, as the regulatory body overseeing sportp, also maintains responsible gaming programs for Filipino players. You are never alone — please reach out.

If you suspect unauthorized access to your sportp account, act immediately: change your password via the sportp Login page, then contact our support team at [email protected] with the subject "Urgent: Account Security." Our security team will temporarily freeze your account, investigate the activity, and guide you through the recovery process. We recommend enabling two-factor authentication (2FA) from your Account Settings to prevent future unauthorized access.

Try the following steps in order:

• Refresh the page and try launching the game again.
• Clear your browser cache and cookies, then reload.
• Switch to a different browser (Chrome or Firefox recommended).
• Check your internet connection — a stable LTE or WiFi connection is recommended for live casino games.
• Disable any browser extensions or VPNs that may interfere with the game.

If the issue persists, contact support at [email protected] with a description of the game, your device, and browser version.

Yes. sportp uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. sportp operates under PAGCOR regulation, which requires strict compliance with data protection and security standards. For full details on how we handle your data, please review our Privacy Policy.